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What are managed services, and why should you care?

Manged IT Services - Managed services Ireland

Managed IT Services

Managed IT services let you offload specific IT operations to a service provider. The managed Service Provider (MSP) assumes ongoing responsibility for monitoring, managing and problem resolution for selected IT systems and functions on your behalf.

Some of the managed services we can offer include alerts, security, patch management, data backup and recovery for different client devices: desktops, notebooks, storage systems, networks and applications. Offloading routine infrastructure management to an experienced managed services professional allows you to concentrate on running your business, with fewer interruptions.

Why should you care about managed services?

Both large and small companies from all industries need technology to operate efficiently and to compete effectively. As this reliance on IT grows, the resources to support and increasingly complex IT environment may not. In many small business, IT resources are scarce, and can be quickly overwhelmed with day-to-day responsibilities of keeping the IT infrastructure that the business depends on up and running.

When certain IT protocols are not managed properly such as backups, patches and security, you are far more likely to face an IT outage or another problem that can have just as devastating results for your business. For example if your e-mail server, customer relationship management (CRM) system, financial application or network goes down unexpectedly, you face substantial productivity and revenue losses as a result.

We act as an extension of your IT department, taking care of routine IT infrastructure monitoring and management around the clock – freeing up your IT staff to focus on higher value projects, and giving you the confidence that your system will recover from any issue it may face. By proactively monitoring and maintaining your systems, Itomic can help you avoid many technology problems before they actually happen. Should an issue occur, one of our experienced engineers can troubleshoot and resolve it efficiently and quickly.

Unlike traditional outsourcing situations, where an MSP would take complete control of your IT assets, we allow you to decide what you want us to take care of. This gives you the option of keeping certain IT operations within the company, areas that you may already have staff with the skillset required, and to outsource the areas that you feel would be better managed by a certified professional. You retain full visibility into the process and management of your systems.

Reaping the rewards

Firstly, a managed services solution can drive cost savings. Most providers will bill an upfront fee and then an ongoing flat monthly fee, which provides business owners with a predictable monthly cost. Outsourcing managed services also allows business owners to reduce the cost of dedicated personnel working in-house as well as the technology, tools, and other resources needed to handle the tasks.

Secondly, the managed service provider will also have the experience, expertise, and knowledge in the services being provided that will allow for greater accuracy and reduced risks and liabilities, especially since compliance with government regulations and industry standards will be guaranteed.

Third, the MSP will have the best-in-class tools, technology, and resources needed to enhance efficiencies by streamlining processes and procedures. This will also allow for greater visibility and more insight, which in turn will lead to better decision making based on real-time information and analyses.

What to consider

MSPs offer a wide range of different services. Many focus on managing specific areas and functions, such as storage and related management services, or desktop management and help desk services. Some provide management services for server hardware, operating systems and middleware, but limited support for applications such as e-mail. Many provide onsite services as required, but may have limited regional or local coverage areas.

With so many different types of MSPs and offerings, the MSP label can be a confusing one. So, when considering managed services, think first about your requirements. Itomic Voice & Data can provide complete support of your whole IT system with an ISO 9001 quality managed Helpdesk and nationwide certified engineers keeping an eye on your systems and taking a proactive approach to maintenance.

When you outsource your managed services, you can focus on your core business, such as your direction, strategies, and growth, instead of being bogged down by administrative work. Plus, the enhanced accuracy, reduced liabilities, and cost savings will help you manage your business to the best of your ability.

For more information on how your company could benefit please contact us on 1850 88 77 22 or email

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