Managed Helpdesk Services

All the benefits with none of the risk

Itomic has the scale and experience to tailor Managed Helpdesk Services to every client requirement. We remove all the risk and ensure system uptime by responding to your issues with best-practice procedures, drawing on our extensive technical competencies and strong partner relationships.

Our Managed Helpdesk services consist of:

Onsite Helpdesk Services

We provide onsite helpdesk services to businesses that do not have the IT staff or know-how to do it for themselves. Having Itomic onsite frees up resources within IT departments, enabling them to concentrate on longer term profit-generating IT development that will benefit the business.

Our highly-experienced & skilled engineers serve as a single point of contact for all your technology support needs. Certified and trained in the latest technologies, Itomic’s IT professionals work closely with a host of different clients from every industry on an ongoing basis to ensure the best onsite service and technical support.

Offsite Helpdesk Services

Itomic lets clients remove the entire burden of technical support with a remote helpdesk service allowing internal IT staff to concentrate on core business functions. Access to our live ticketing system, accessible online, gives you total visibility and transparency.

Call escalation processes are defined and structured to quickly resolve issues, saving time and money. And you see further savings because this model completely removes the associated costs of managing service desk employees.

Helpdesk Services Summary:

  • Shared or dedicated helpdesk
  • Incident management
  • Problem management
  • Change management
  • Event management
  • Capacity management

For more information or to request a call back from a member of our team contact Itomic today.

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